Subscription Webhooks

Subscription Webhook Events

A subscription emits an event at each stage of its lifecycle:

Event	Fires when
`subscription.active`	A subscription is successfully activated and recurring charges are scheduled.
`subscription.updated`	Any subscription field changes (real-time sync without polling).
`subscription.past_due`	A renewal fails and the grace period opens; the customer keeps access until the deadline. The payload includes `past_due_ends_at`.
`subscription.on_hold`	A subscription is put on hold due to failed renewal.
`subscription.paused`	A subscription is paused.
`subscription.unpaused`	A paused subscription is resumed.
`subscription.renewed`	A subscription is renewed for the next billing period.
`subscription.plan_changed`	A subscription is upgraded, downgraded, or modified with different add-ons.
`subscription.update_payment_method`	A subscription’s payment method is updated.
`subscription.cancelled`	A subscription is cancelled by the merchant or customer.
`subscription.failed`	Subscription creation fails during mandate creation.
`subscription.expired`	A subscription reaches the end of its term and expires.

Using `subscription.updated` for Real-Time Sync

The subscription.updated webhook fires whenever any subscription field changes, allowing you to keep your application state in sync without polling:

app.post('/webhooks/dodo', async (req, res) => {
  // Verify the signature first. See /developer-resources/webhooks#verifying-signatures.
  // With express.raw(), req.body is a Buffer, so parse it after verification.
  const event = JSON.parse(req.body);
  
  if (event.type === 'subscription.updated') {
    const subscription = event.data;
    
    // Sync subscription changes to your database
    await syncSubscription(subscription.subscription_id, {
      status: subscription.status,
      next_billing_date: subscription.next_billing_date,
      metadata: subscription.metadata,
      // ... other fields you want to track
    });
    
    console.log(`Subscription ${subscription.subscription_id} updated`);
  }
  
  res.json({ received: true });
});

Subscribe to subscription.updated to get real-time notifications about any subscription changes, eliminating the need to poll the API for updates.

Webhook Payload Schema

Subscription payload sent on a webhook. It carries every field of SubscriptionResponse, plus the grace-period deadline.

addons

Addon Cart Response Item · object[]

required

Addons associated with this subscription

Show child attributes

billing

object

required

Billing address details for payments

Show child attributes

brand_id

string

required

Brand id this subscription belongs to

cancel_at_next_billing_date

boolean

required

Indicates if the subscription will cancel at the next billing date

created_at

string<date-time>

required

Timestamp when the subscription was created

credit_entitlement_cart

object[]

required

Credit entitlement cart settings for this subscription

Show child attributes

currency

enum<string>

required

Currency used for the subscription payments

Available options:

AED,

ALL,

AMD,

ANG,

AOA,

ARS,

AUD,

AWG,

AZN,

BAM,

BBD,

BDT,

BGN,

BHD,

BIF,

BMD,

BND,

BOB,

BRL,

BSD,

BWP,

BYN,

BZD,

CAD,

CHF,

CLP,

CNY,

COP,

CRC,

CUP,

CVE,

CZK,

DJF,

DKK,

DOP,

DZD,

EGP,

ETB,

EUR,

FJD,

FKP,

GBP,

GEL,

GHS,

GIP,

GMD,

GNF,

GTQ,

GYD,

HKD,

HNL,

HRK,

HTG,

HUF,

IDR,

ILS,

INR,

IQD,

JMD,

JOD,

JPY,

KES,

KGS,

KHR,

KMF,

KRW,

KWD,

KYD,

KZT,

LAK,

LBP,

LKR,

LRD,

LSL,

LYD,

MAD,

MDL,

MGA,

MKD,

MMK,

MNT,

MOP,

MRU,

MUR,

MVR,

MWK,

MXN,

MYR,

MZN,

NAD,

NGN,

NIO,

NOK,

NPR,

NZD,

OMR,

PAB,

PEN,

PGK,

PHP,

PKR,

PLN,

PYG,

QAR,

RON,

RSD,

RUB,

RWF,

SAR,

SBD,

SCR,

SEK,

SGD,

SHP,

SLE,

SLL,

SOS,

SRD,

SSP,

STN,

SVC,

SZL,

THB,

TND,

TOP,

TRY,

TTD,

TWD,

TZS,

UAH,

UGX,

USD,

UYU,

UZS,

VES,

VND,

VUV,

WST,

XAF,

XCD,

XOF,

XPF,

YER,

ZAR,

ZMW

customer

object

required

Customer details associated with the subscription

Show child attributes

has_payment_method

boolean

required

Whether a payment method is on file. False while a card-optional subscription waits for the customer to add one.

metadata

Metadata · object

required

Additional custom data associated with the subscription

Show child attributes

meter_credit_entitlement_cart

object[]

required

Meter credit entitlement cart settings for this subscription

Show child attributes

meters

object[]

required

Meters associated with this subscription (for usage-based billing)

Show child attributes

next_billing_date

string<date-time>

required

Timestamp of the next scheduled billing. Indicates the end of current billing period

on_demand

boolean

required

Wether the subscription is on-demand or not

payment_frequency_count

integer<int32>

required

Number of payment frequency intervals

payment_frequency_interval

enum<string>

required

Time interval for payment frequency (e.g. month, year)

Available options:

Day,

Week,

Month,

Year

previous_billing_date

string<date-time>

required

Timestamp of the last payment. Indicates the start of current billing period

product_id

string

required

Identifier of the product associated with this subscription

quantity

integer<int32>

required

Number of units/items included in the subscription

recurring_pre_tax_amount

integer<int32>

required

Amount charged before tax for each recurring payment in the currency's smallest unit (cents for USD, yen for JPY, fils for KWD)

status

enum<string>

required

Current status of the subscription

Available options:

pending,

active,

on_hold,

paused,

cancelled,

failed,

expired,

past_due

subscription_id

string

required

Unique identifier for the subscription

subscription_period_count

integer<int32>

required

Number of subscription period intervals

subscription_period_interval

enum<string>

required

Time interval for the subscription period (e.g. month, year)

Available options:

Day,

Week,

Month,

Year

tax_inclusive

boolean

required

Indicates if the recurring_pre_tax_amount is tax inclusive

trial_period_days

integer<int32>

required

Number of days in the trial period (0 if no trial)

cancellation_comment

string | null

Free-text cancellation comment, if any

cancellation_feedback

null | enum<string>

Customer-supplied churn reason, if any

Available options:

too_expensive,

missing_features,

switched_service,

unused,

customer_service,

low_quality,

too_complex,

other

cancelled_at

string<date-time> | null

Cancelled timestamp if the subscription is cancelled

cancelled_by

null | object

The caller that cancelled the subscription or scheduled its cancel. null when no caller is known, for example when the system cancelled the subscription.

Show child attributes

custom_field_responses

object[] | null

Customer's responses to custom fields collected during checkout

Show child attributes

customer_business_name

string | null

Business / legal name associated with the tax id (B2B). When set this is used on the invoice in place of the customer's personal name.

discount_cycles_remaining

integer<int32> | null

DEPRECATED: Use discounts[].cycles_remaining instead.

discount_id

string | null

DEPRECATED: Use discounts instead. Returns the first discount's ID if present.

discounts

object[] | null

All stacked discounts applied, ordered by position

Show child attributes

expires_at

string<date-time> | null

Timestamp when the subscription will expire

paused_at

string<date-time> | null

Timestamp when the subscription was paused, if it currently is (or is OnHold due to an unresolved pause settlement). null otherwise.

payment_method_id

string | null

Saved payment method id used for recurring charges

scheduled_change

null | object

Scheduled plan change details, if any

Show child attributes

tax_id

string | null

Tax identifier provided for this subscription (if applicable)

trial_amount

integer<int32> | null

Per-unit trial amount after discounts, snapshotted at subscription creation (price currency minor units, pre-quantity, pre-tax). Null for a free trial or no trial.

past_due_ends_at

string<date-time> | null

Time when the grace period ends. The subscription moves to on_hold or to cancelled at this time.

Read in the same query as the rest of the payload, so it always comes from the row snapshot that produced status. It is set whenever the subscription sits in a window at that moment. A delayed event of another type therefore carries the deadline too, next to a past_due status.

Last modified on September 25, 2026

{
  "addons": [
    {
      "addon_id": "<string>",
      "quantity": 123
    }
  ],
  "billing": {
    "city": "<string>",
    "state": "<string>",
    "street": "<string>",
    "zipcode": "<string>"
  },
  "brand_id": "<string>",
  "cancel_at_next_billing_date": true,
  "created_at": "2023-11-07T05:31:56Z",
  "credit_entitlement_cart": [
    {
      "credit_entitlement_id": "<string>",
      "credit_entitlement_name": "<string>",
      "credits_amount": "<string>",
      "overage_balance": "<string>",
      "overage_enabled": true,
      "product_id": "<string>",
      "remaining_balance": "<string>",
      "rollover_enabled": true,
      "unit": "<string>",
      "expires_after_days": 123,
      "low_balance_threshold_percent": 123,
      "max_rollover_count": 123,
      "overage_limit": "<string>",
      "rollover_percentage": 123,
      "rollover_timeframe_count": 123
    }
  ],
  "customer": {
    "customer_id": "<string>",
    "email": "<string>",
    "name": "<string>",
    "metadata": {},
    "phone_number": "<string>"
  },
  "has_payment_method": true,
  "metadata": {},
  "meter_credit_entitlement_cart": [
    {
      "credit_entitlement_id": "<string>",
      "meter_id": "<string>",
      "meter_name": "<string>",
      "meter_units_per_credit": "<string>",
      "product_id": "<string>"
    }
  ],
  "meters": [
    {
      "free_threshold": 123,
      "measurement_unit": "<string>",
      "meter_id": "<string>",
      "name": "<string>",
      "description": "<string>",
      "price_per_unit": "10.50"
    }
  ],
  "next_billing_date": "2023-11-07T05:31:56Z",
  "on_demand": true,
  "payment_frequency_count": 123,
  "previous_billing_date": "2023-11-07T05:31:56Z",
  "product_id": "<string>",
  "quantity": 123,
  "recurring_pre_tax_amount": 123,
  "subscription_id": "<string>",
  "subscription_period_count": 123,
  "tax_inclusive": true,
  "trial_period_days": 123,
  "cancellation_comment": "<string>",
  "cancelled_at": "2023-11-07T05:31:56Z",
  "cancelled_by": {
    "email": "<string>",
    "name": "<string>"
  },
  "custom_field_responses": [
    {
      "key": "<string>",
      "value": "<string>"
    }
  ],
  "customer_business_name": "<string>",
  "discount_cycles_remaining": 123,
  "discount_id": "<string>",
  "discounts": [
    {
      "amount": 123,
      "business_id": "<string>",
      "code": "<string>",
      "created_at": "2023-11-07T05:31:56Z",
      "discount_id": "<string>",
      "metadata": {},
      "position": 123,
      "preserve_on_plan_change": true,
      "restricted_to": [
        "<string>"
      ],
      "times_used": 123,
      "cycles_remaining": 123,
      "expires_at": "2023-11-07T05:31:56Z",
      "name": "<string>",
      "subscription_cycles": 123,
      "usage_limit": 123
    }
  ],
  "expires_at": "2023-11-07T05:31:56Z",
  "paused_at": "2023-11-07T05:31:56Z",
  "payment_method_id": "<string>",
  "scheduled_change": {
    "addons": [
      {
        "addon_id": "<string>",
        "name": "<string>",
        "quantity": 123
      }
    ],
    "created_at": "2023-11-07T05:31:56Z",
    "effective_at": "2023-11-07T05:31:56Z",
    "id": "<string>",
    "product_id": "<string>",
    "quantity": 123,
    "product_description": "<string>",
    "product_name": "<string>"
  },
  "tax_id": "<string>",
  "trial_amount": 123,
  "past_due_ends_at": "2023-11-07T05:31:56Z"
}

Getting Started

Features

Integrate

Merchant of Record

Miscellaneous

Subscription Webhook Events

Using `subscription.updated` for Real-Time Sync

Webhook Payload Schema

​Subscription Webhook Events

​Using subscription.updated for Real-Time Sync

​Webhook Payload Schema

Subscription Webhook Events

Using `subscription.updated` for Real-Time Sync

Webhook Payload Schema