Skip to main content
Dodo Payments offers several support channels, from instant AI answers to direct help from the support team. Pick the channel that fits the complexity of your question and how fast you need an answer.

​
Dodo Payments Centralized Support System

The Dodo Payments Centralized Support System brings every support channel into one menu in the dashboard. To open it, select the support icon in the dashboard header. The Help and support menu lists these options:
  • Ask Sentra, the AI assistant, for answers to common questions
  • Join Our Discord Community
  • Chat Support, or Email Support when chat is not available
  • Feature Requests, which opens the feedback portal (see Feature Request and Roadmap)
  • Visit Docs, which opens this documentation

​
1. AI-Powered Chat Assistance

Ask Sentra opens the Dodo Payments AI assistant. It answers common questions, so you need direct human support less often. It helps you by:
  • Answering technical and business questions
  • Guiding you through API integration and setup
  • Pointing you to the right pages in the product documentation
Best for: Instant self-serve help and general troubleshooting.
For AI help while you write integration code, install the Dodo Agent Plugin in your coding agent. See Build with AI Coding Agents.

​
2. Community Support via Discord

The Dodo Payments Discord community connects you with other merchants and the Dodo Payments team. On Discord, you can:
  • Discuss best practices and share experiences
  • Get peer-to-peer help from other merchants
  • Talk with the Dodo Payments support team
Best for: Peer support, longer questions, and networking with other merchants.

​
3. Dedicated Chat Support

Chat Support gives you a direct line to the Dodo Payments support team for complex or account-specific questions:
  • Submit detailed questions through Chat Support in the dashboard’s Help and support menu.
  • The team responds within 24–48 business hours.
  • Unresolved tickets close automatically after 72 hours without a reply from you.
If chat is not available, the menu shows Email Support instead, which opens an email to support@dodopayments.com. Use this channel for critical issues that need a person to review your account. Best for: Account-related concerns, technical escalations, and personalized troubleshooting.

​
4. Self-Service Documentation

The Dodo Payments documentation covers products and integrations in detail, so you can find answers at your own pace. It includes: Best for: In-depth learning, implementation guidance, and technical documentation.

​
Support Options Overview

This table compares the support channels by purpose and response time: Choose a channel based on the complexity of your question and the response time you need. For more help, open the Help and support menu in the dashboard.
Last modified on October 5, 2026